Privacy Policy

This Consumer Privacy Policy applies to consumer information, including your personal information, that is collected and used by PT Ultra Prima Abadi and/or PT CS2 Pola Sehat and/or their affiliates and/or subsidiaries (“COMPANY”)

This Consumer Privacy Policy (Privacy Policy) explains the information that the COMPANY collects about you; how we use and protect that information; the choices you can make regarding how we use the information; and how you can correct or update your information.

This Privacy Policy applies to consumer information, including your personal information, that is collected and used by the COMPANY.

By using the COMPANY’s websites and mobile applications or by providing your personal information to the COMPANY, you consent to the collection, use, and sharing of your information in accordance with this policy. Please read this Privacy Policy carefully and contact us if you have any questions.

Personal information is information, or a combination of pieces of information, that can be used to identify you individually.

The COMPANY collects information about you from various sources, including:

• Information we collect directly from you.
• Information we collect about you when you contact us, visit our site, use our services or mobile applications, or view our online advertisements.
• Information we collect about you from other sources, such as commercially available sources.

All information collected by the Company about you may be combined to improve how we communicate with you and to develop world-class products and services.

We may collect information about you from multiple sources. This includes information we collect directly from you; information we collect when you visit our site, view our online content, or use our mobile applications or other services; and information we collect from other sources.

We collect information directly from you when you choose to participate in our offers and programs, create an account on our website or mobile applications, call or email us, or otherwise provide information directly to us. The following are examples of information we collect directly from you:

• Name
• Email address
• Postal address
• Username and password
• Telephone and/or fax number
• Date of birth
• Other household information about you and your family, such as gender or product usage preferences and/or behaviors
• Payment information (e.g., credit card)
• Future communication preferences
• Contact information for friends you may want us to reach out to
• Phone numbers and call recordings when you contact our consumer hotline

We use cookies and other technologies to collect information when you visit our website, view our online ads or promotions, or use our mobile applications or other services. The following are examples of information we may collect using these technologies:

• Information about your device’s browser and operating system
• IP address
• Web pages you view
• Links you click
• COMPANY emails you open

When you download our mobile applications to your device, we may also collect the information you provide. We may also automatically collect information through our applications.

Here are examples of the types of information we may automatically collect through our applications:

• Advertising ID or similar identifiers
• Information about your device’s operating system
• Information about how you use the application

You may opt out of ongoing information collection by deleting the application from your device.

Our mobile applications may collect precise location information from your mobile device if you agree to allow this. We may use third-party service providers to offer location services using the location data you provide. You can opt out of this ongoing information collection at any time by adjusting your device settings.

We may obtain information from other sources, including commercially available sources. Examples of information we may collect from other sources include:

• Name
• Postal address
• Email address
• Date of birth
• Income level
• Household information
• Your interests, such as hobbies and pets
• Consumer and market research data
• Purchasing behavior
• Publicly viewable data or activities, such as blogs, videos, internet posts, and user-generated content

The COMPANY uses the information we collect for COMPANY business purposes, such as:

• To provide the products and services you request.
• To provide you with information about COMPANY products and services, as well as products and services offered by our carefully selected business partners.
• To manage our websites and services.

We do not sell your personal information to marketing companies outside the COMPANY.

We may share your information:

• With our carefully selected business partners for joint or co-branded promotional programs, but only if we obtain your consent.
• With our third-party service providers who operate COMPANY business functions on our behalf.
• With our third-party service providers who work on behalf of the COMPANY and our business partners to deliver joint communications we believe may interest you.
• As part of the sale of a COMPANY brand to another company.
• To protect and defend the COMPANY (including enforcing our Terms and Conditions).
• When required by law and/or government authorities.

If you choose not to provide personal information to us, we may be unable to offer the products and services you request or provide you with information about other products and services offered by the COMPANY.

We use the information we collect to provide you with products, offers, and services; to deliver advertisements, offers, or other content tailored to your interests; and to conduct other COMPANY business operations.

Here are examples of how we use the information we collect:

• Responding to your questions or requests
• Sending samples, premiums, products, and information
• Developing new products and services
• Registering you for contests, programs, or offers you request
• Creating and managing your account
• Processing payments for purchases or other services
• Protecting against or identifying potential fraudulent transactions
• Sending you emails and postal mail containing information about various COMPANY brands and other content we believe may interest you, including brand and service information from carefully selected business partners
• Developing and delivering tailored advertising, including interest-based advertising
• Personalizing your experience on our websites by presenting products and information designed for you
• Enabling you to participate in social sharing on our websites
• Analyzing the use of our products, services, and advertising
• Enforcing our Terms and Conditions and otherwise managing our business

Our business success depends on your trust, and we do not sell your personal information to marketers outside the COMPANY. We share your personal information within the COMPANY and as described in this Policy. We do not share personal information with marketers outside the COMPANY unless you consent to such sharing or as otherwise described in this Policy.

The COMPANY may collect personal and other information for joint or co-branded promotional programs with business partners and may share your information with those partners. For such programs, we will explain at the point of collection which information will be shared with the COMPANY and the participating business partners, and we will obtain your consent where required by applicable law.

We rely on third-party service providers to carry out various business operations on our behalf. In doing so, we may need to share your personal information with them. We only provide our service providers with the personal information they need to perform the services we request, and we require them to protect this information and not use it for any other purpose.

For example, we may rely on service providers to:

• Fulfill the products and services you request and respond to your inquiries.
• Host our sites and deliver our emails or other communications.
• Send product samples, contact contest winners, manage payments, or take other actions on our behalf.
• Analyze our data, sometimes combined with data from other sources, to deliver communications to you.
• Conduct research and analyze data to improve our products, services, and websites.
• Where permitted by law, combine personal information about you collected by the COMPANY with personal information collected by our business partners so we can jointly send promotional communications tailored to you. In such cases, our business partners are not allowed to use COMPANY data or the combined data for their own independent marketing purposes. Our service providers are only allowed to use the combined information to deliver joint communications that we believe will be of interest to you. If you prefer not to receive these joint communications, you may always opt out by following the instructions provided in each communication or through the Privacy Policy as stated above.
• Perform other services we request.

We may disclose your information:

• As part of a sale of a COMPANY brand to another company.
• To protect and defend the rights and property of the COMPANY (including enforcing our Terms and Conditions).
• When required by law and/or government authorities.

We will retain Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

We share non-personal information that does not identify you for COMPANY business purposes. For example, we may disclose the number of visitors to a COMPANY site or service. We may also share non-personal information with our business partners for their own business purposes.

• You may stop receiving promotional emails or postal communications from the COMPANY by following the instructions in the message, or through its Privacy Notice. Click here to learn how to unsubscribe.
• Click here to learn how to access and update the information you have provided to the COMPANY.

We give you choices about how we communicate with you.

You may stop receiving promotional emails from the COMPANY by following the opt-out instructions provided in each message you receive.

You may stop receiving promotional postal mail from the COMPANY by following the opt-out instructions provided in the communication. You may also stop receiving promotional emails or postal communications through this Privacy Policy.

We only send mobile promotional text messages to you if you explicitly request to receive them (based on your opt-in). You may stop receiving promotional text messages by following the opt-out instructions provided in the text message program.

PLEASE NOTE: We will honor your request to stop receiving promotional emails, text messages, and postal communications from the COMPANY. However, we may continue sending you service-related communications, such as purchase confirmation emails from our website. We may also retain information for recordkeeping purposes, such as ensuring we comply with consumer requests not to send certain types of messages.

We take steps to maintain the accuracy of your personal information. Many COMPANY programs provide access to view or update the personal information you provided when registering online.

Some COMPANY sites and apps allow users to submit their content for contests, blogs, videos, and other functions. Please remember that any information you submit or post as user-generated content to COMPANY sites becomes public information. You should be cautious when deciding to disclose personal, financial, or other information in such submissions or postings. COMPANY cannot prevent others from using such information in ways that violate this Privacy Policy, the law, or personal privacy and security. COMPANY is not responsible for the consequences of such postings.

The COMPANY is committed to protecting personal information. We have implemented technical, administrative, and physical procedures designed to safeguard personal information from loss, misuse, or alteration.

We limit access to personal information to those who have a business need. We retain personal information only for as long as reasonably necessary.

The COMPANY may transfer your personal information within the COMPANY and/or to other third parties, such as third-party service providers. Your personal information may be transferred to, stored, and processed in a country other than the country in which it was collected. When we do so, we transfer the information in compliance with applicable data protection laws.

We have implemented procedures and controls to help ensure that personal information is protected regardless of the country in which it is stored or to which it is transferred.

We do not intend to collect personal information online from individuals under 17 years of age.

The COMPANY may revise this Privacy Policy at any time by updating this notice. You should visit this page from time to time to review the Privacy Policy, as it is binding. Certain provisions of this Privacy Policy may be superseded by explicit legal notices located on specific pages of this site.